Process Mapping and Analysis
Learn what a process is, how to build linear and cross-functional process maps, and how to use mapping as a tool for measurement, analysis, and improvement. Includes lesson quizzes and a final exam.
Course content
- 1
What is a Process?
Course objectives and the definition, types, and scope of a process.
12 min 7 slidesIncludes quiz - 2
What is a Process Map?
The two parts of a process map, why we map, and the basic flowchart symbols.
12 min 6 slidesIncludes quiz - 3
Linear Process Maps
When a single department owns the flow, how to draw a linear map, and a practice exercise.
12 min 5 slidesIncludes quiz - 4
Cross-Functional Process Maps
Swim-lane maps, who does what, examples, and why the flowchart still needs a detail document.
16 min 8 slidesIncludes quiz - 5
Creating the Process Map
How to organize the work, run a mapping workshop, name a process owner, and choose the right mapping level.
16 min 10 slidesIncludes quiz - 6
Process Improvement and Measurement
Why processes collect waste, the five improvement stages, and how to measure and analyze the “as is” process.
16 min 11 slidesIncludes quiz - 7
Envision, Redesign, and Implementation
Design the “to be” process, set measurable goals, build the business case, and implement with monitoring.
16 min 11 slidesIncludes quiz - 8
Summary and Case Studies
Why mapping stays useful, and what ABB and Owens-Corning achieved with it.
10 min 7 slidesIncludes quiz